Patient News
John Hopkins Test
“You may notice information in your NHS app referring to segmentation. Segmentation is a simple way of categorising patients based on their specific health needs. It helps us as a practice understand the individual needs of our patients based on their health and wellbeing to support personalised care and ensures you get the right support in a timely way."
New Telephone System
Our new telephone system is now fully functioning. We hope that you will find this an improvement. Do let us know if you have comments. Please use the call back offer at busy times as this will prevent you waiting, or use the e consult option if your matter in not urgent. Thank you
John Hopkins Test
“You may notice information in your NHS app referring to segmentation. Segmentation is a simple way of categorising patients based on their specific health needs. It helps us as a practice understand the individual needs of our patients based on their health and wellbeing to support personalised care and ensures you get the right support in a timely way."
New Telephone System
Our new telephone system is now fully functioning. We hope that you will find this an improvement. Do let us know if you have comments. Please use the call back offer at busy times as this will prevent you waiting, or use the e consult option if your matter in not urgent. Thank you
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:
o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or
o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.
After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: frimleyicb.southeastcomplaints@nhs.net
As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.
Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.
Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.
Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.
Please click the link below to download the NHS App.
Please click the link below to download the NHS App.
Due to all Lloyd's Pharmacies in Sainsburys closing soon it has caused major disruption with staffing and drug deliveries in store, This has had knock on effects with patients trying to order or collect medication, If your nominated supplier is one of these affected we would advise that you change your nominated Pharmacy as soon as possible.
The 2 ways to do this are
1) change this via your NHS app
2) Find a pharmacy and visit them asking them to be your nominated supplier.
https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy
We kindly ask you not to call your surgery asking us to change this for you as we would only advise you to do as above.
Due to all Lloyd's Pharmacies in Sainsburys closing soon it has caused major disruption with staffing and drug deliveries in store, This has had knock on effects with patients trying to order or collect medication, If your nominated supplier is one of these affected we would advise that you change your nominated Pharmacy as soon as possible.
The 2 ways to do this are
1) change this via your NHS app
2) Find a pharmacy and visit them asking them to be your nominated supplier.
https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy
We kindly ask you not to call your surgery asking us to change this for you as we would only advise you to do as above.